Shipping Policy - Modern Furniture Store Manhattan
When and how will my order ship?
Most orders usually ship within 2 to 5 business days after payment and address verification are received. But, some products have longer lead times of 2-3 weeks. In such cases, our customer service department will keep you updated on the order status.
The vast majority of our products include FREE SHIPPING to the continental United States, with all shipments being curbside delivery.
Customers shipping to Hawaii or Alaska should call or email our Customer Service for a shipping quote.
Canadian Customers should call our Customer Service Department (1.646.757.1387) to get a shipping and handling quote. BE ADVISED, any potential duty, tariff, customs or customs brokerage fees are the responsibility of the customer, and may be in addition to the shipping charges.
Free shipping does not include any additional charges resulting from customer special requests such as: inside delivery, re-delivery after a missed appointment, reconsignment fees to send to an alternate address other than what was listed at the time of shipment, or storage for delivery delays. Any additional charges billed by the shipping company for accessorial charges not specifically requested by ModernManhattan.com will be assessed to the customer. In the event that a shipment is returned to us due to a customer's neglect of receiving the shipment timely, all related shipping charges will be assessed to the customer (including the original outbound shipping charge). The sum of said shipping charges will be deducted from any refund due to the customer for returned merchandise.
Completed sales may not be canceled, and are subject to the ModernManhattan.com return policy.
For all states no sale TAX, (except NYC - 8.875% tax).
PLEASE FOLLOW THE INSPECTION INSTRUCTIONS BELOW:
Inspect all shipments upon arrival for damage before signing the delivery receipt.
If there is damage to any portion of the shipment, you must note such damage on the Bill of Lading. In instances of extreme damage, you should refuse the shipment and note "refused due to damage" on the Bill of Lading. If the truck driver is not giving you the time to inspect the shipment, make a note on the Bill of Lading: "driver did not allow for inspection."
ModernManhattan.com stands behind our customers. If you receive defective or damaged merchandise, ModernManhattan.com will provide free replacements of standard/stock merchandise for issues reported within 7 days. If the shipment was not inspected at the time of delivery and the damage is not documented on the Bill of Lading, the customer will be responsible for the shipping costs of sending out the replacement merchandise. Incidents of damage reported after 7 days of delivery may incur additional product replacement costs.